Shipping policy

Shipping Policy

Welcome to Coco & Rho! We're thrilled to have you as part of our community. Here are the details of our shipping policy to ensure a smooth and pleasant shopping experience:

Handling Time

  • Order Processing Time: We take up to 7 - 12 business days to process your order. During this time, we ensure that each product meets our quality standards and is prepared for shipment.

Shipping Time

  • Domestic Shipping: Once your order has been processed, it will be shipped out and should arrive within 2-5 business days.

  • International Shipping: Currently, we do not offer international shipping. We hope to expand our reach in the future, so stay tuned for updates!

Order Cut-Off Time

  • Order Cut-Off Time: Orders placed before 3 PM EST (New York) time will begin processing on the same day. Orders placed after 3 PM will be processed on the next business day.

Shipping Costs

  • Shipping Fees: We offer free shipping on all orders within the United States. We believe that convenience and transparency are key, so you can shop without worrying about additional shipping fees.

Currency

  • Currency: All prices and shipping costs are listed in US dollars ($).

Order Tracking

  • Tracking Information: Once your order has shipped, you will receive a confirmation email with tracking information. This allows you to monitor your shipment's progress and estimated delivery date.

  • Status Updates: You can also log into your Coco & Rho account to view your order status and tracking details at any time.

Address Changes & Order Modifications

  • Address Changes: If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate changes before your order is shipped.

  • Order Modifications: For any modifications or cancellations, please reach out to us within 24 hours of placing your order. After this period, changes may not be possible due to our production process.

Lost or Damaged Shipments

  • Lost Packages: If your package is lost in transit, please contact our customer support team for assistance. We will work with the carrier to resolve the issue and ensure you receive your items.

  • Damaged Items: If your order arrives damaged, please provide photos of the damage and contact us immediately. We will arrange for a replacement or refund as needed.

Thank you for choosing Coco & Rho. We appreciate your support and are committed to providing you with high-quality, sustainable fashion. If you have any questions about your order or our shipping policy, please feel free to contact us at hello@cocoandrho.com.

Shipping Policy at a glance:

Handling Time: 7 - 12 days (Mon-Sat)
Transit Time: 2 - 5 days (Mon-Sat)
The order cut off:
Time: 3:00 PM
Timezone: (GMT-05:00) Eastern Standard Time (New York)
Shipping Currency: USD
Shipping Costs: Free shipping
Shipping Countries: United States

Contact Information:
Address: 3241 E Shea Blvd #1-405 Phoenix, Arizona 85028
Email: hello@cocoandrho.com
Phone Number: +1 602-358-3955

Our Policy Pages:
1. Shipping Policy
2. Return and Refund Policy
3. Privacy policy
4. Terms of service

Follow us on Instagram @cocoandrho for the latest updates, behind-the-scenes looks, and to join a community of moms just like you. Let's celebrate motherhood together, one sustainable tee and trucker at a time.